Frequently Asked Questions
Everything you need to know about shopping with ALLNET China
What shipping methods do you offer for international orders?
We provide several shipping options including DHL, FedEx, and UPS for express delivery, as well as standard airmail services for smaller electronic components. Shipping costs and delivery times vary based on your destination and selected carrier.
Do you provide technical support for the hardware I purchase?
Yes, we offer technical documentation and community forum access for most of our development boards and IoT devices. For specific hardware troubleshooting, our support team is available via email to assist with configuration and compatibility questions.
Are customs duties and taxes included in the price?
No, the prices listed on our store do not include Import VAT, customs duties, or brokerage fees. Customers are responsible for paying any applicable import taxes according to their local country's regulations upon arrival.
What is your return policy for defective electronics?
We offer a 12-month warranty on most hardware products. If you receive a defective item, please contact us within 14 days of receipt to initiate an RMA (Return Merchandise Authorization) process for a replacement or refund.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Bank Wire Transfers (T/T) for bulk or enterprise orders. All transactions are processed through secure, encrypted payment gateways.
Can I request a custom quote for bulk or B2B orders?
Absolutely. For volume purchases or custom manufacturing requirements, please contact our sales department directly. We offer tiered pricing for educational institutions, makerspaces, and commercial distributors.